HELP

Joining

Compatibility and Recommendations

Getting into the member area

Using the content in the member area

Billing and Cancellation

Security and Privacy

Buying videos

Contacting us


Joining

Billing options accepted
You can use all major credit cards except American Express along with online checks/bank transfers and telephone.


Choosing your username and password
Due to the high number of usernames already taken, you may be asked several times to alter your desired username and password. It is very important that you keep trying with new combinations. If you gave up or some how did not get a username and password please look under "Getting into the member area -> You have no username and password"


Declined and Rejected purchases
Common reasons for declines are:

  • You entered incorrect information
  • There is insufficient funds on the account
We strongly encourage you to either try again or try another billing option from the join page.


The billing companies
We use only high security and trustworthy billing companies to ensure you good service.


Your credit card or bank statement
On your credit card or bank statement it will be very discretely written. It will be in neutral words only and no offensive words in any kind.


5 easy steps to your membership
Step 1: Select your billing option
Step 2: Select your membership type
Step 3: Enter your information
Step 4: Write down your membership details
Step 5: You are in the member area





Compatibility and Recommendations

Cookies and Caching
To see the member area properly we recommend that you turn of any caching in your browser and enables support for cookies.


Real Player
To see the movies properly we strongly recommend that you install Real Player. You can get it here and there is both a free version and a premium version.


Privacy settings in Internet Explorer 6.0+
If you use Internet Explorer 6.0+ you need to set your privacy settings to "medium".


Flash plugin
In order to see the animated cartoons you need to have the Flash plug-in installed. You can get it here.


Browser version and computer setup
We recommend that you use at least Internet Explorer 5.0 or above, in a screen resolution of at least 800x600 and 16 bit colors.


WebTV
Our website are compatible with WebTV however there are some features that you will not be able to see fx. some of the videos and animated cartoons.



Getting into the member area

General
People are from time to time encountering problems when they try to get into the member area. Here is explanations to the problems they encounter.


Problems with cookies
If you get this error message please try the following steps and see if they helps:

  • Go to login page and login again
  • Delete your browsers' cookies
  • Delete your browsers' cache
  • Upgrade your browser to a newer version



Username doesn't work
You mistyped your username or password:
Try again carefully making sure that it is the correct ones.

You forgot your username or password
Please go to this page and try to find it - either with your username or your emailaddresss.

You have no username and password
You need to convert your subscription, item, or pin number into a username and password. This can be done here.



Using the content in the member area

Viewing the movies
If you want to view the movies you should use Real Player because it is compatible with our member area and our video format. People have been reporting numerous problems with players other than Real Player. You can get it here and there is both a free version and a premium version.


Viewing the animated cartoons
In order to play the animated flash cartoons in the member area you need a flash plug-in for your browser. You can get it here.



Billing and Cancellation

Membership status
You can always see the status of your membership including if it is active or cancelled at this page

Cancellation
If you ever need to unsubscribe from our website, this can be done quickly and easily using the Instant Cancellation page


Getting your money back
Unsatisfied customers can get their money back upon a detailed explanation. In "Contacting Us" you can quickly find out how to contact us fast.


Wrongful charges
If you ever encounter a wrongful charge on your credit card or online check please contact us immediately. In "Contacting Us" you can quickly find out how to contact us fast.



Security and Privacy

Privacy guide
We can recommend this privacy guide from the CDT and especially their "Top Ten Ways to Protect Privacy Online"


Privacy policy
The only personally identifiable information that we collect on this website is your email address, which we use for support purposes only. All your credit card information is kept encrypted at the billing company and we have no access to that.


Encryption and Security
The signup page at our billing company is the online place where you submit your personal and credit card information. This place is secured very tight and uses strong encryption to encode the data sent over the internet.



Buying videos

Buying VHS or DVD video
Currently we do not offer this service ourselves, but we can recommend Bizarre Video Store. They have a lot of the material offered by us.


Buying downloadable video
Currently we do not offer this service ourselves, but we can recommend Bizarre Download Store. They have a lot of the material offered by us.



Contacting us

Feedback, questions and enquiries
If you have any feedback - negative or positive, questions or equerriess you are always welcome to contact us at email or phone. Numbers, emails and response times can be are below.



Problems and difficulties
If you ever encounter any problems or difficulties we encourage you to look through all these pages. Most of the times there are solutions to your problems. If you cannot find a solution to your problem here, please do not hesitate to contact us by email, phone or fax. Numbers, emails and response times can be are below.


Email, phone and fax
When you contact us, make sure to include your email and username.

Feedback, questions and enquiries:webmaster@dwclub.com
Problems and difficulties:support@dwclub.com
Phone number:+1 212 504 8294
Fax number:+1 212 504 8294



Response times
On business days we respond typically within 24 hours - most of the time we respond faster.

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