HELP Joining Compatibility and Recommendations Getting into the member area Using the content in the member area Billing and Cancellation Security and Privacy Buying videos Contacting us Joining Billing options accepted You can use all major credit cards except American Express along with online checks/bank transfers and telephone. Choosing your username and password Due to the high number of usernames already taken, you may be asked several times to alter your desired username and password. It is very important that you keep trying with new combinations. If you gave up or some how did not get a username and password please look under "Getting into the member area -> You have no username and password" Declined and Rejected purchases Common reasons for declines are: You entered incorrect information There is insufficient funds on the account We strongly encourage you to either try again or try another billing option from the join page. The billing companies We use only high security and trustworthy billing companies to ensure you good service. Your credit card or bank statement On your credit card or bank statement it will be very discretely written. It will be in neutral words only and no offensive words in any kind. 5 easy steps to your membership Step 1: Select your billing option Step 2: Select your membership type Step 3: Enter your information Step 4: Write down your membership details Step 5: You are in the member area Compatibility and Recommendations Cookies and Caching To see the member area properly we recommend that you turn of any caching in your browser and enables support for cookies. Real Player To see the movies properly we strongly recommend that you install Real Player. You can get it here and there is both a free version and a premium version. Privacy settings in Internet Explorer 6.0+ If you use Internet Explorer 6.0+ you need to set your privacy settings to "medium". Flash plugin In order to see the animated cartoons you need to have the Flash plug-in installed. You can get it here. Browser version and computer setup We recommend that you use at least Internet Explorer 5.0 or above, in a screen resolution of at least 800x600 and 16 bit colors. WebTV Our website are compatible with WebTV however there are some features that you will not be able to see fx. some of the videos and animated cartoons. Getting into the member area General People are from time to time encountering problems when they try to get into the member area. Here is explanations to the problems they encounter. Problems with cookies If you get this error message please try the following steps and see if they helps: Go to login page and login again Delete your browsers' cookies Delete your browsers' cache Upgrade your browser to a newer version Username doesn't work You mistyped your username or password: Try again carefully making sure that it is the correct ones. You forgot your username or password Please go to this page and try to find it - either with your username or your emailaddresss. You have no username and password You need to convert your subscription, item, or pin number into a username and password. This can be done here. Using the content in the member area Viewing the movies If you want to view the movies you should use Real Player because it is compatible with our member area and our video format. People have been reporting numerous problems with players other than Real Player. You can get it here and there is both a free version and a premium version. Viewing the animated cartoons In order to play the animated flash cartoons in the member area you need a flash plug-in for your browser. You can get it here. Billing and Cancellation Membership status You can always see the status of your membership including if it is active or cancelled at this page Cancellation If you ever need to unsubscribe from our website, this can be done quickly and easily using the Instant Cancellation page Getting your money back Unsatisfied customers can get their money back upon a detailed explanation. In "Contacting Us" you can quickly find out how to contact us fast. Wrongful charges If you ever encounter a wrongful charge on your credit card or online check please contact us immediately. In "Contacting Us" you can quickly find out how to contact us fast. Security and Privacy Privacy guide We can recommend this privacy guide from the CDT and especially their "Top Ten Ways to Protect Privacy Online" Privacy policy The only personally identifiable information that we collect on this website is your email address, which we use for support purposes only. All your credit card information is kept encrypted at the billing company and we have no access to that. Encryption and Security The signup page at our billing company is the online place where you submit your personal and credit card information. This place is secured very tight and uses strong encryption to encode the data sent over the internet. Buying videos Buying VHS or DVD video Currently we do not offer this service ourselves, but we can recommend Bizarre Video Store. They have a lot of the material offered by us. Buying downloadable video Currently we do not offer this service ourselves, but we can recommend Bizarre Download Store. They have a lot of the material offered by us. Contacting us Feedback, questions and enquiries If you have any feedback - negative or positive, questions or equerriess you are always welcome to contact us at email or phone. Numbers, emails and response times can be are below. Problems and difficulties If you ever encounter any problems or difficulties we encourage you to look through all these pages. Most of the times there are solutions to your problems. If you cannot find a solution to your problem here, please do not hesitate to contact us by email, phone or fax. Numbers, emails and response times can be are below. Email, phone and fax When you contact us, make sure to include your email and username. Feedback, questions and enquiries: webmaster@dwclub.com Problems and difficulties: support@dwclub.com Phone number: +1 212 504 8294 Fax number: +1 212 504 8294 Response times On business days we respond typically within 24 hours - most of the time we respond faster.